Oliver Returns & Refunds Policy

At Oliver Matrix, your satisfaction comes first. Please review our return and refund guidelines before submitting a request.

1. Return Eligibility

• You have 14 days from the delivery date to request a return or exchange.
• After 14 days, returns and refunds cannot be processed.
• Items must be unused, in original condition, and in their original packaging.
• Non-returnable items:
  • Personalized or engraved accessories.
  • Items purchased during sales or special promotional offers.

2. Partial Refunds

A partial refund may be issued if:

• The returned item is damaged, not in its original condition, or missing parts not due to our error.
• The item is returned after the 14-day return window.

3. Refund Process

• Once your return is received and inspected, you will be notified via email regarding the approval or rejection of your refund.
• If approved, your refund will be processed through Online Banking, and our support team will guide you through the necessary steps.

4. Delayed or Missing Refunds

If you haven’t received your refund:

• Check your bank account again.
• Contact your bank, as processing times may vary.
• If the issue persists, reach out to us at profitpulse.vault@gmail.com
  or through our official social media channels.

5. Sale Items

• Only regular-priced items are eligible for refunds.
• Sale or discounted items are non-refundable.

6. Returning Your Product

• Ship your return to the address provided by our support team via email.
• Return shipping costs are the customer’s responsibility and are non-refundable.
• If your refund is approved, the cost of return shipping will be deducted from your refund.
• Delivery times for exchanged items may vary depending on your location.

7. Recommended Return Shipping Methods

• We strongly recommend using a tracked shipping service or purchasing shipping insurance.
• Oliver Matrix is not responsible for lost or undelivered return parcels.